Refund policy
Returns & Refunds
We’re a small, artist-run business, and every order means a lot to us. Because our products are made in small batches and often to order, we do not accept returns or exchanges for change of mind.
That said, we want you to love what you receive—and we’ll always make things right if there’s a problem on our end.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number
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A brief description of the issue
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One or more clear photos showing the problem
Once reviewed, we’ll offer a replacement or a refund, depending on the situation.
Shipping Damage
If your package was damaged in transit, please let us know as soon as possible. We may need photos of both the item and the packaging to file a claim.
Non-Returnable Items
We cannot accept returns for:
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Stickers, paper goods, or pins that have been used or handled
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Items damaged due to normal wear, misuse, or accidental damage
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Orders with incorrect shipping information provided at checkout
Refund Timing
Approved refunds are issued to your original payment method. Please allow 3–5 business days for your bank or card provider to process the refund after it is issued.
Questions?
If you’re unsure whether something qualifies, please reach out—we’re happy to help.